Innovations Astrology Studio — Refund Policy

Last updated: November 10, 2026 — Innovations Astrology Studio (Vedic & KP Astrology), Imagination Innovations LLC

1. What This Policy Covers

Charts, readings and free AI questions cost nothing, so there is nothing to refund. This policy covers question packs, the website monthly plan and the Android subscriptions.

2. You Are Never Charged for a Failed Answer

A credit or free question is used only when an answer is delivered. If the AI model fails or times out, nothing is deducted.

3. Question Packs

Within 14 days of purchase, we refund a pack in full if no credits from it have been used, and the unused credits pro rata if some have. After 14 days, packs are non-refundable except as set out in section 5.

4. Monthly Plan

Cancel at any time; the plan stays active until the end of the period you paid for and is not charged again. If you cancel within 7 days of your first payment and have used fewer than 10 of that month’s credits, we refund that payment in full and remove the unused credits from that month. Renewals are not refunded part-way through a period, except as set out in section 5.

Android subscriptions (Lite, Basic, Pro, Annual). These are bought and billed by Google Play, which is the merchant of record, and refunds are decided under Google Play’s refund policy. You can cancel at any time in Google Play; the subscription stays active until the end of the period you paid for and is not charged again. Within 48 hours of a purchase or renewal you can usually refund it yourself (section 7). If Google Play refunds or revokes a purchase, we remove the credits that period added, down to a minimum of zero; credits you have already used are not charged back.

5. When We Always Refund

You were charged twice, or charged for something you did not buy.

Paid answers did not work for you and we could not fix it within a reasonable time.

We discontinue paid answers, or close your account without a breach of the Terms — we refund unused credits and the unused part of the current period.

6. When a Refund Is Unlikely

Disagreement with a reading or an AI answer where the Service worked as described. Astrology is interpretive and AI answers can be wrong; see the Disclaimer.

Credits used up, or an account closed for breaching the Terms.

7. How to Ask

Website purchases (Stripe): receipts and cancellation are under Ask a question › Manage purchases. For a refund, email support@imagination-innovations.com from the address you signed in with, subject “IAS: Refund”, with the date and the receipt. We reply within five business days; refunds go back to the original payment method, usually within 5–10 business days.

App purchases (Google Play): within 48 hours, refund it yourself at play.google.com/store/account or in the Play Store under Payments & subscriptions. After that, contact Google Play support, or write to us with the order number (it starts GPA.) and we will support your request to Google where it meets section 5. Deleting your IAS account does not cancel or refund a Google Play subscription.

8. Statutory Rights

If you are in the EU, UK or another country with a right of withdrawal for digital services, you agree when you buy that answers start immediately; you keep your right to a refund of anything not yet supplied. Nothing in this policy limits rights that cannot be waived by contract.

9. Contact

Imagination Innovations LLC, Sunnyvale, California, USA — support@imagination-innovations.com. Start the subject with “IAS:”.